Practice Advantage

Unscripted: The Importance of Connection In Your Business with Jonathan Worrall

Episode Summary

Connection is PECAA's first and most important pillar. Connecting as a business leader, with colleagues to learn from each other, and with your people. Jonathan Worrall shares his perspectives on the importance of connection and its impact on your business.

Episode Notes

In this unscripted episode, we sit down with PECAA President Jonathan Worrall to discuss the importance of connection as a person, business owner, and with your team. No question list. No prepared answers. 

Key Takeaways:

  1. Connection with yourself is critical to success as a business leader. Knowing your values, what drives your integrity, and how to be present is what sets great leaders apart from the rest. 
  2. A great way to build connection with your people is to start with curiosity. Ask more questions, have less answers, and make everyone's voice feel heard - both personally and in the context of work. 
  3. A connected team creates an energy in the business that patients can feel when they walk through the door. It is the foundation of a great patient/ customer experience. 
  4. Actions speak louder than words. 
  5. As a leader, it is important to build relationships with your people and create the space to share deep challenges and great successes. 
  6. Connection builds trust and that is a slow process. Yet, trust allows you to move faster, more efficiently, and be more effective. It allows you start at a further place down the path to change and growth. 

What Jonathan is Reading:

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