Practice Advantage

Solve Your Staff Problems with Lee Ann Pond

Episode Summary

Staffing is the greatest headache most independent eye care professionals face and it's a solvable one. Our guest on this episode shows us how to do it.

Episode Notes

On this episode, we sit down with Lee Ann Pond, CEO of Engaged Leadership and author of the Amazon best selling book, The Engagement Ring, to discuss the power of engaged employees and how you take your team to the next level. 

Key Takeaways:

  1. According to gallup, engaged employees drive a 21% increase in revenue, will have less absenteeism, stay longer, and provide better customer service. An engaged employee is not only happy but will go the extra mile in their job daily.
  2. Data shows that employees want the ability to have more work-life balance, more time with their family, and the flexibility to work from home.
  3. The RING Philosophy
    1. Relationships: Employees want to have relationships with the people they work with, most importantly with their supervisor.
    2. Included: Employees want to feel a sense of belonging in the business. Team building, lunches, holiday parties work to improve feelings of inclusion. You have to show your level of value in each team member.
    3. Needed: Employees want to feel needed and they need to know exactly how their work moves the practice's mission forward.
    4. Growth: Employees need opportunities to grow, including opportunities to be promoted and to advance their knowledge and skills.
  4. Providing quality feedback is the easiest way to advance the RING philosophy.

What Lee Ann is reading: