Practice Advantage

Quick Hitter: Online Scheduling with Dr. Manning

Episode Summary

Patients demand online scheduling yet a small percentage of practices actually offer. In this quick hitter episode, Dr. Manning discusses the demand, the benefits, and implementation of this important tool.

Episode Notes

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Do you want to create a great customer experience for your patients? Do you want to make life easier on your team? Allowing patients to book and change appointments online is a great tool to do both. 

Key Takeaways:

1. Demand for online scheduling is high
   1. 20% of patients state waiting for the practice to open is a major pain point when it comes to scheduling appointments
   2. More than 30% of appointments are booked outside normal business hours
   3. Nearly a third of patients prefer too book online
   4. More than half of Millennials and Gen Xers would switch practices based on online appointment scheduling
2. Offering online scheduling saves team members significant time
3. Online scheduling increases your same day and next day appointments, great for filling gaps in your schedule
4. Online appointment requests do not count as online scheduling
5. Implementation does not need to be difficult. Simple steps, grace, and being willing to make changes helps you be successful with implementing this powerful tool.