Practice Advantage

Empowering Your People with AI with Cory Pinegar

Episode Summary

Today's work environment looks nothing like it did even 5 years ago. We discuss the roles of AI, virtual team members, and our employees in today's work environment.

Episode Notes

In this episode we with down with Founder and CEO of TEEM, Cory Pinegar to discuss the role of AI and virtual team members in the private practice workforce of today. 

Key Takeaways:

  1. Today's private practice has so many more challenges to deal with, from administrative responsibilities to more phone calls, billing and coding, insurance verification, and so much more. Costs are rising and therefore new and different opportunities are needed to solve these challenges. 
  2. Remote hiring is very different from outsourcing. Practices that use remote employees need to see that individual as an embedded team member like any other in person employee.
  3. The better established processes and procedures that a practice has have more efficient and effective staff by cutting the communication and clarification time. For a practice that does not have written processes and procedures, AI can dramatically accelerate the time to establish those SOPs. 
  4. Your "Why" is critical. Employees that understand your why can deliver a differentiated and more empowered experience to patients and involve you less in day to day decisions.
  5.  A great place to start leveraging AI in your practice is not necessarily the front lines. It's in the back office support, best practices, training, and more in order to enable your people to take better care of the patients and consumers in front of them. 
  6. The key to success of AI is context. AI can only support your team as well as it is trained (like a real human). Upload as much documentation as you have for your business and give it the context it needs to be able to support your business in the ways you need. 

What Cory Is Watching:

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