Practice Advantage

Effective Delegation: Making the Most of Your Office Manager with Valerie Manso

Episode Summary

Multiple-million dollar practices have a strong and empowered office manager. Business expert Valerie Manso shares wisdom for how to make the most of this position.

Episode Notes

Many practices do not effectively employ an office manager and do not delegate to or emplower them well enough to fully lead within the practice. Valerie Manso shares key strategies for employing an effective office manager. 

Key Takeaways:

  1. A great office manager has have leadership and management skills and have the ability to make key decisions within the practice.
  2. The role of an office manager really should encompass - leading and managing - everything outside the four walls of the exam room.
    1. Control costs and expenses
    2. Buying right
    3. Inventorying well
    4. Managing the day to day operations
    5. Hiring individuals and onboarding them well
    6. Making each team member feel valued and a part of the practice
  3. The best office manager is an extension of you, the owner, not someone to whom you give up control. 
  4. If you cannot spend the time to hire a good office manager, outsource it. One they're hired, slow down patient care to onboard them EXACTLY how you want to them to be. Train them the way you want them to be trained and teach them to make decisions they way you would. 

What Valerie is reading: